Refund & cancellation policy
Last updated 28 October 2026
Chat Rewind sells low-cost digital content that is delivered instantly. Here's exactly when you can get your money back.
Cancellations
Purchases are delivered the moment payment is confirmed, so an order can't be cancelled after payment. There are no subscriptions, so there's nothing to cancel later.
When we will refund you in full
- Money was deducted but the full story or video didn't unlock, and we can't fix it for you.
- You were charged twice, or charged more than the price shown, for the same purchase.
- The video couldn't be created on your device after payment and we can't help you get it working.
When refunds don't apply
Because the content is digital and delivered instantly, we don't refund a purchase that was delivered successfully just because you changed your mind, or because you didn't like the statistics your chat produced.
How to ask for a refund
- Email email within 7 days of the payment.
- Include the date and time, the amount, and the order ID or UPI reference number.
- We reply within 48 hours. Approved refunds go back to the original payment method within 5–7 working days. Your bank may take a little longer to show it.
Failed payments
If a payment fails but money leaves your account, it is usually reversed automatically by your bank or payment app within 5–7 working days. If it isn't, contact us and we'll help.